Privacy policy

Last Updated: August 24, 2026

Welcome to TheVirals.pk. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Billing address

  • Shipping/delivery address

  • Order details

  • Payment-related information

  • Device and browser information

  • IP address

  • Information you provide when contacting our customer support

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm orders and deliveries

  • Contact you regarding your order

  • Provide customer support

  • Process returns, refunds, or exchanges

  • Improve our website and shopping experience

  • Prevent fraud and unauthorized activity

  • Send promotional communications if you have opted to receive them

  • Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment providers. We do not intentionally store complete credit/debit card information on our own servers.

Payment providers may collect and process payment information according to their own privacy policies.

4. Cookies

TheVirals.pk may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember shopping cart and browsing preferences

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant marketing where applicable

You can manage cookies through your browser settings.

5. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers, such as:

  • Delivery and courier companies

  • Payment processors

  • Shopify and technology service providers

  • Customer support providers

  • Marketing or analytics services where applicable

These providers only receive information necessary to perform their services.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

  • New products

  • Promotions

  • Discounts

  • New arrivals

  • Special offers

You can unsubscribe from marketing emails at any time.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

TheVirals.pk
Email: theviralspk@gmail.com
Phone/WhatsApp: 0315-4652249
Address: Office No 501 Floor # 5 Ibrahim Trade Center Barkat Market