SHIPPING POLICY

Last Updated: [Insert Date]

Thank you for shopping with THE VIRALS™. We are committed to delivering your orders quickly and safely across Pakistan.

Order Processing

All orders are processed within 24 hours after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Our standard delivery times are:

• Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad): 2–4 working days

• Other Cities & Towns: 3–7 working days

• Remote Areas: 5–8 working days

Delivery times may vary during holidays, sales periods, or due to unforeseen courier delays.

Shipping Charges

• Free Shipping may be available on selected promotions and offers.

• Standard shipping charges, if applicable, will be displayed during checkout.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across Pakistan.

Please ensure that someone is available to receive the order and make payment upon delivery.

Order Confirmation

After placing your order, our team may contact you via phone call, SMS, or WhatsApp to verify your order details.

Orders that cannot be verified may be delayed or canceled.

Order Tracking

Once your order is shipped, you may receive tracking information through SMS, WhatsApp, or email, depending on the courier service.

Failed Deliveries

If a customer is unavailable or refuses to accept the parcel, the order may be returned to us. Repeated failed deliveries may result in restrictions on future Cash on Delivery orders.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of receiving your order.

Please provide:

• Your order number

• Product photos

• A brief description of the issue

Our team will review the case and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact us:

THE VIRALS™
Email: support@thevirals.pk
WhatsApp: [Your WhatsApp Number]

Thank you for choosing THE VIRALS™.