Refund policy

Last Updated: August 24, 2026

At TheVirals.pk, we want you to have a positive shopping experience.

If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us so we can help resolve the issue.

1. Return Window

Return requests must be submitted within [7] days of receiving your order.

Requests submitted after this period may not be accepted.

2. Eligible Returns

A product may be eligible for return if:

  • You received the wrong product

  • The product arrived damaged

  • The product is defective

  • The product does not match the ordered product

  • The product meets another return condition specified on its product page

The product should generally be:

  • Unused

  • Unworn

  • In its original condition

  • In its original packaging

  • Complete with accessories, tags, manuals, or other included items

3. Non-Returnable Products

Certain products may not be eligible for return for hygiene, safety, customization, or other practical reasons.

These may include:

  • Personal hygiene products

  • Opened beauty or cosmetic products

  • Customized products

  • Used products

  • Products damaged through customer misuse

  • Products specifically marked as non-returnable

Product-specific return conditions will take priority where clearly stated on the product page.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

Please provide:

  • Order number

  • Description of the issue

  • Clear photos of the product

  • Photos of the packaging where applicable

  • Video evidence if requested

This helps us investigate and resolve the issue quickly.

5. Change of Mind

Returns due to change of mind are subject to the return conditions stated on the relevant product page.

Where applicable, the customer may be responsible for return shipping costs.

6. Refunds

Once an approved return has been received and inspected, we will inform you whether your refund has been approved.

Approved refunds will be processed through the applicable payment method or another agreed method.

Refund processing time may vary depending on the payment provider or financial institution.

7. Exchanges

Where possible, eligible products may be exchanged for another product of the same or similar value.

Exchange availability depends on stock.

8. Return Shipping

If the product is defective, damaged during delivery, or incorrectly supplied by us, TheVirals.pk will determine the appropriate return shipping arrangement.

For other approved returns, return shipping costs may be the customer's responsibility.

9. How to Request a Return

Contact us with:

Order Number:
Customer Name:
Phone Number:
Reason for Return:
Photos/Videos: where applicable

Contact: 0315-4652249

Email: theviralspk@gmail.com 

WhatsApp: 0315-4652249

10. Important

Do not send a product back without contacting us first.

Unauthorized returns may not be accepted.